Returns & Refund Policy
We want you to be completely satisfied with your purchase. If something isn't right, here's exactly how our returns process works.
Policy Summary
72-Hour Window
You must initiate a return request within 72 hours of receiving your product. Requests after this period will not be accepted.
Customer Bears Shipping
Hǎodeals does not cover return shipping costs. You are responsible for all costs associated with sending the product back to us.
3-Day Review
Once we receive your returned product, our team will review it within 3 working days to determine eligibility for a refund.
Full Refund Issued
If the review confirms the issue was not caused by you (defective, wrong item, damage in transit), you receive a full refund.
No Refund for Misuse
If our review team determines the damage was caused by misuse, negligence, or customer actions, no refund will be issued.
Refund to Wallet
Approved refunds are credited to your Hǎodeals wallet within 1 working day after the review decision.
Step by Step
How to Return a Product
Contact Us Within 72 Hours
Email haodealtz@gmail.com or call 0788 734 003 with your order number and the reason for the return. Include photos of the product if it arrived damaged.
Receive Return Authorisation
Our team will review your request and send you a Return Authorisation (RA) number. Do not send the product back without this confirmation.
Package & Ship the Product
Securely repackage the product in its original packaging if possible. Ship to our warehouse at Mbezi Goigi, Dar es Salaam. You cover the shipping cost.
Product Review (3 Working Days)
Once received, our team inspects the product within 3 working days to verify the return reason and determine refund eligibility.
Refund Decision & Processing
If eligible, a full refund is credited to your Hǎodeals wallet within 1 working day of the review decision. You will be notified by email.
Important Notices
Returns requested after 72 hours from delivery will NOT be accepted under any circumstances.
Products must be returned in the same condition as received. Damaged, used, or incomplete returns may be rejected.
Hǎodeals does not accept returns for change of mind, wrong size chosen, or products matching their description exactly.
Keep your return tracking number. We are not responsible for packages lost in transit on the way back to our warehouse.
For urgent return requests, call us directly at 0788 734 003 during business hours.
Need to start a return?
Contact our support team and we'll guide you through the process.